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1. Do you supply samples?
Yes we do. We can provide a maximum of 3 free sample
pieces. ie; 1 piece from each of 3 designs or 3 pieces from a
single design etc. Any further samples will incur a charge of
the full price (Cash or direct bank deposit only).
For a flat (non-refundable) fee of $30, we can
come up with a brand new design to match your colours & themes
etc. (Cash or direct bank deposit only). This fee covers the
design service and a set of samples for you (comprised of an
Invitation, Thank You Card, Acceptance Card, Bontag, Placecard
and Wish Card).
2.Should I order extras?
We recommend you order at least 5 -10 extra invitations. This
will cover any late additions to the guest list, as quite often
happens.
3. How long will my order take?
Once you have provided all the required details and you have
approved your proofs, your order will take around 2-3 weeks to
post. Let us know on the order form what day you would like your
stationary and we will do our best to meet these dates wherever
possible.
4. Do you supply "Urgent Orders"?
Again this is dependent on the required details and full
payment, however we always endeavor to accomodate you. You will
however incur a surcharge or 10%.
5. How do you deliver my order?
Orders are delivered via Australia Post. The type of postage we
use is up to you, and our order form allows you to choose.
6. Do you
supply International Orders?
At this stage, we supply only within Australia.
7. Can I choose the type of font on my
stationary?
Yes. See the
Fonts
page for a full list
of the fonts we supply.
8. Can I choose the text that appears on my
stationary?
Yes. See the
Verses
page for full details. The order form also provides a space for
you to come up with your own verse if you prefer.
9. Will I
get to see a draft version of my stationary before it is
produced?
Yes. Once we have received your deposit, we will email or fax a
proof. Once you have given us approval of that proof we will
continue with the order.
10. When should I place my order?
We recommend you place your order at least 3-4 months in advance
of the wedding. This allows making time, mailing time and time
to receive back your acceptance cards.
11. How can I pay for my order?
At this stage we accept cash, cheque, money orders or direct
banking deposits. See order form for details.
12. Are envelopes included?
All envelopes are included with any products that require them.
13. Do you print the address on the envelopes for
me?
Provided you supply us with an excel document of your guests
names and addresses, we can print labels to stick on the outside
of your envelopes at no extra charge. Please request a guest
list spreadsheet on the order form if you require this service.
14. Can I have my stationary supplied with boxes,
instead of envelopes?
Sending your invitations in boxes gives your guests the
impression of receiving gift. Some invitations can be supplied
with boxes (normally white). Starting from $3.20 per box. Just
enquire on the comments section of your order.
15. Will my invitations require standard postage?
When you are ready to mail your invitations out, it is best to
check with the post office on the postage required. Some
invitations will require more postage due to size or shape.
16. Will my invitations arrive fully assembled?
Yes. We provide a stick, seal and send service. This means you
stick your address label on the front of the envelope, seal the
envelope and send it. Its as simple as that. |
